Benefits and Features

Unified User Interface

Work better, faster, and more securely. SpiceX allows you to bring data from many business applications into a single intuitive view.

Data Integration

Have the right information in the right place at the right time. Front-end all of your important data in SpiceX's intuitive customer engagement platform. No more alt-tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder".

Workflow Engine

The most complete business process management software enables users to easily create intuitive, interactive, and intelligent, business processes.

Case Management

SpiceX is the only CRM powered by intelligent workflow, integration, and process automation. Customize the look and feel of the CRM, and create multiple record types to display different information.

Process Automation

Let your data go to work for you. The easiest way to get accurate and repeatable results, SpiceX Process Automation can replace or augment critical or tedious manual tasks.

Dashboard Analytics

Reporting that crosses boundaries and provides actionable insight. Consolidate data from any system that interacts with SpiceX.

Data Integration

The most flexible data integration software available

No Rip and Replace

Data Accuracy

Secure Connections

Data Integrity

Unified Desktop

Drive KPI's

Data Integration

The most flexible data integration software available

No Rip and Replace

Data Accuracy

Secure Connections

Data Integrity

Unified Desktop

Drive KPI's

Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceX’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.

Michael DeSalles – Principal Analyst at Frost & Sullivan

Sales Process Automation:

Automate repetitive tasks in your sales pipeline, freeing up time for strategic work.

No Rip and Replace

Data Accuracy

Secure Connections

Data Integrity

Unified Desktop

Drive KPI's

Sales Process Automation:

Automate repetitive tasks in your sales pipeline, freeing up time for strategic work.

No Rip and Replace

Data Accuracy

Secure Connections

Data Integrity

Unified Desktop

Drive KPI's

Workflow Engine

The most complete business process management software

Get It Right Every Time

Next Best Decision

Visual Process Design

Citizen Engineers

Process Feedback

Structured Workflows

It is far easier to teach a Subject Matter Expert (SME) to “develop” on SpiceX than a developer the business. We can go from a new sales request to launching a product in 2-3 weeks, versus 60-90 days or more. There’s nothing that we can’t customize with SpiceX. It is our workflow operating system.

Bill Wilder – COO – InformData

Case Management

A CRM powered by intelligent workflow, integration, and automation

Easy to Customize

Multiple Campaigns

Account Lookup

Audit History

The Right Tools

The SpiceX Effect

Case Management

A CRM powered by intelligent workflow, integration, and automation

Easy to Customize

Multiple Campaigns

Account Lookup

Audit History

The Right Tools

The SpiceX Effect

SpiceX’s integration with Amazon Connect allows customers to create a Unified Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings…

Pasquale DeMaio – General Manager at Amazon Connect

Process Automation

Work smarter not harder and let your data work for you.

Automated Dispositions

Automated Notes

Automated Actions

Machine to Machine

Programmable and Repeatable

Low-Code Configuration

Dashboards and Analytics

Reporting that crosses boundaries providing actionable insight

Actionable Data

Role Based Dashboards

Monitor KPI's

Standard Reports

Export Data

Report Designer

Dashboards and Analytics

Reporting that crosses boundaries providing actionable insight

Actionable Data

Role Based Dashboards

Monitor KPI's

Standard Reports

Export Data

Report Designer

Governments comprise over 70% of our client base and each client has very specific processes to follow. Spice makes it very easy to embed the approved scripts and create dynamic process paths based on specific customer attributes.

James Hansen – Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC

Unified User Interface (UUI)

Combine the best pieces of your business into one platform.

Combine Data

Best In Breed

Secure Data

Train Faster

Flexible CRM

Drive KPI's

SpiceX has allowed our Call Center to onboard quicker with less focus on the knowledge of fixing the issue and MORE emphasis on making sure the issue is fixed in the first call. This is all because of the Guided Processes we built that are part of SpiceX. The Guided Processes are customizable to each client and the process required to solve the problem.

Allen Wright – SVP Operations – Realtors Property Resources

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