Features

Unified User Interface (UUI)

Combine the best pieces of your business into one platform.

What Is Unified User Interface?

Combine data and functionality from your existing business systems into a single platform.

Combine Data

Consolidate data from multiple sources into a single interface. Give your users the right data, at the right time, from the right system. Show multiple data streams in a single view, and write data out to any number of connected systems.

Best In Breed

Create the perfect platform for your business by combining the best-in-breed applications for each function into a single interface. Leverage each application for it's specialized purpose instead of trying to find a one-size-fits-all business process.

Secure Data

Provide an additional layer of security by restricting direct access to systems of truth. Control what data and functions users have access to instead of providing manual access to those connected systems.

Train Faster

Training becomes easier when data and business systems are joined within one unified platform. Greatly reduce training time and increase productivity by combining the information and tools users need to perform better and more efficiently.

Flexible CRM

Providing a simple and effective account and case management platform, the CRM can be customized to display any relevant data points. With all the features you expect, including knowledgebase, canned responses, and disposition management.

Drive KPI's

SpiceX Unified User Interface is built to drive efficiencies across major Key Performance Indicators. Reduce AHT by streamlining process, increase CSAT scores through better business processes, and produce more accurate reporting with simple automations.

Features

What Is Engagement Suite?

A Unified User Interface (UUI) to Orchestrate Your Customer’s Journey

Unified User Interface

Work better, faster, and more securely. SpiceX allows you to bring data from many business applications into a single intuitive view.

Data Integration

Have the right information in the right place at the right time. Front-end all of your important data in SpiceX's intuitive customer engagement platform. No more alt-tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder".

Workflow Engine

The most complete business process management software enables users to easily create intuitive, interactive, and intelligent, business processes.

Case Management

SpiceX is the only CRM powered by intelligent workflow, integration, and process automation. Customize the look and feel of the CRM, and create multiple record types to display different information.

Process Automation

Let your data go to work for you. The easiest way to get accurate and repeatable results, SpiceX Process Automation can replace or augment critical or tedious manual tasks.

Dashboard Analytics

Reporting that crosses boundaries and provides actionable insight. Consolidate data from any system that interacts with SpiceX.

Features

Unified User Interface (UUI)

Combine the best pieces of your business into one platform.

What Is Unified User Interface?

Combine Data

Best In Breed

Secure Data

Train Faster

Flexible CRM

Drive KPI's

Features

What Is Engagement Suite?

Unified User Interface

Data Integration

Workflow Engine

Case Management

Process Automation

Dashboard Analytics

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